Shipping Policy

Petrichoria™ — From Our Store to Your Tea Space 📦

Our shipping process is designed to keep order handling straightforward and clearly communicated.
Available delivery options may vary according to destination, product characteristics, and logistics availability.
Orders are prepared using the information supplied during checkout and processed through available fulfillment channels.
Our team aims to support efficient handling and fast shipping wherever reasonably available.
Petrichoria™ is operated by Zenzu Tea.
Actual delivery progress may still be affected by transportation networks and circumstances outside the store’s direct control.

🚚 Order Preparation

After an order enters processing, relevant items are prepared for shipment according to their product requirements.

Some orders containing multiple products may be handled separately when necessary for practical fulfillment reasons.

🌎 Delivery Availability

Shipping availability can differ between locations. Certain products or destinations may also be subject to transportation limitations or carrier restrictions.

If a destination cannot reasonably be supported, appropriate order-related communication may be provided.

📦 Shipping Updates

Where tracking or shipment information is available, it may be provided using the contact information associated with the order.

Tracking activity may occasionally take time to update after a parcel enters the carrier network.

🏠 Delivery Information

Customers are responsible for providing accurate and sufficiently complete delivery information.

Errors or omissions in submitted delivery details may interfere with successful delivery. If you notice an error, contact customer support as soon as possible. Changes cannot always be made after processing has progressed.

🌦️ External Delays

Transportation conditions, carrier operations, weather, regional events, customs procedures where applicable, or other external circumstances may affect delivery progress.

Petrichoria™ does not describe estimated delivery information as a guaranteed arrival date unless explicitly stated otherwise.

📦 Delivered Parcels

Once tracking indicates delivery, customers should check the delivery area and any appropriate location where the carrier may have placed the parcel.

If a delivery concern remains unresolved, contact customer support with the relevant order information.