Return Policy

Petrichoria™ — Returns Made Clear ↩️

We want customers to understand the condition expected when requesting a return.
Return eligibility can depend on the item, its condition, and the circumstances surrounding the request.
Customers should review the product carefully after delivery and contact us if assistance is needed.
Items should not be returned without following the store’s applicable return instructions.
Petrichoria™ is operated by Zenzu Tea.
We review return requests individually so that the appropriate store policy can be applied consistently.

📦 General Return Condition

Where a standard return is eligible, products should generally be:

Unused
Clean and undamaged
Complete with included components
Kept in suitable original condition
Returned with relevant packaging where reasonably possible

Items showing unnecessary use, modification, accidental damage, or incomplete components may not qualify for the same return outcome.

🫖 Tea & Teaware Considerations

Because our catalog may contain glassware, ceramics, utensils, storage pieces, and other tea accessories, customers should handle items carefully after delivery.

Please inspect fragile products before regular use.

⚠️ Damaged or Incorrect Items

If an item appears damaged, defective, or materially different from what was ordered, contact customer support before attempting a return.

Photographs of the item and packaging may be requested when they are useful for reviewing the issue.

🚫 Return Restrictions

Certain opened, used, hygiene-sensitive, personalized, clearance, or otherwise restricted products may have different eligibility where clearly disclosed on the relevant product or store page.

📝 Review Process

A return request does not automatically mean that a return has been approved. We may first review the product, condition, order details, and applicable policy information.