FAQ

Petrichoria™ — Common Questions & Tea Notes ☕

This FAQ provides general guidance about shopping with Petrichoria™.
Individual product pages may contain additional information specific to a particular tea set, brewer, accessory, or material.
Customers should review the product description before placing an order.
Policies displayed on our website remain the primary reference for store procedures.
Petrichoria™ is operated by Zenzu Tea.
Where information differs between products, the details shown for the specific item should be followed.

🍃 What does Petrichoria™ sell?

Our store focuses on tea-related products, including tea sets, brewing accessories, serving pieces, matcha tools, portable tea kits, infusion vessels, and tea-storage items.

🫖 Are all products used in the same way?

No. Brewing methods, care requirements, capacity, materials, and intended uses can vary. Please follow the information provided for the individual product.

📦 How will I know when my order is being processed?

Available order information and relevant updates are provided through the contact details associated with the order.

↩️ Can I request a return?

Eligible items may be considered under our Return Policy. Items should generally remain unused and in suitable condition unless the request relates to a product issue.

🔍 What if my item arrives with a problem?

Contact customer support and describe the issue clearly. Supporting photographs may be requested where they help us understand the condition of the product.

🧼 How should teaware be cared for?

Care depends on material and construction. Avoid assuming that every product is suitable for dishwashers, microwaves, direct heat, or extreme temperature changes unless the product information specifically states so.

🌿 Can product appearance vary slightly?

Minor differences in tone, texture, or finish may occur depending on material, production, photography, display settings, or handcrafted-style surface characteristics.