Contact Us

Petrichoria™ — Customer Care Desk ✉️

Questions are welcome before or after an order.
Our support channel is available for product information, order-related concerns, delivery questions, and general store assistance.
Providing clear information helps us review a request more efficiently.
Please include relevant order details when contacting us about an existing purchase.
Petrichoria™ is operated by Zenzu Tea.
Customer messages are reviewed with care and handled according to the nature of each request.

📩 Primary Contact

Petrichoria™ Customer Support
Email: service@petrichoria.com

You may contact us regarding:

🍵 Product descriptions or intended use
📦 Order and shipping questions
↩️ Return or exchange inquiries
🫖 Product condition concerns
🔐 Privacy-related questions
🧾 Website or policy clarification

📝 When Contacting Us

For an order-related issue, please provide enough information for us to identify the relevant order. If the concern involves the condition of an item, photographs may be helpful when appropriate.

Please do not send unnecessary confidential information through ordinary customer-service messages.

🌿 Support Principles

We aim to provide clear, relevant responses rather than automated or unrelated explanations. Some requests may require additional information before they can be reviewed properly.

Submitting a request does not automatically confirm eligibility for a particular resolution. Applicable store policies and the circumstances of the request will be considered first.